A full refund including postage, will be available in the instance of major faults or defects with the products. Products must be sent back to Ethan Thomas Collection after you’ve sent an email to to start the refund process.

Our policy lasts 7 days. If 7 days have gone by since your item has been delivered, unfortunately we can’t offer you a refund or exchange.

Sale items
Our policy for refunds on sale items & sale events. Unfortunately we can’t offer a refund or cancel the order.

Change of mind.

Our policy for change of mind, unfortunately we can’t offer you a refund once your order has been placed.

Cancel orders.
If acceptable, orders may be canceled with a 20% re stocking fee & less postage costs as labels are paid and printed instantly.

Pre orders.

Our policy for pre orders, unfortunately we can’t offer a refund or cancelation.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item has been damaged in transit, you must send it back with the original packaging to Ethan THOMAS Collection in which the item will be replaced, if the item is out of stock, you will be refunded the total amount.
If you’ve been sent the wrong item, please contact Ethan Thomas Collection
Items should be sent back to be replaced with the correct item and you’ll be refunded the original price of postage.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

To return your product, Email us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty (H2D hair tools)
If you receive a faulty hair tool/s at no fault of your own, You must contact Ethan Thomas Collection for instructions.
H2D hair tool will be sent to them directly from Ethan Thomas Collection and a report will be made to determine the cause of the fault. If the H2D is faulty due to the manufacturing process, you’ll receive a replacement. (Only 1 replacement will be issued during the warranty period)
H2D’s report can determine EXACTLY how the fault accrued, manufacturing or user error. H2D’s report is final.

When you purchase from the website, you agree to these terms and conditions.
This is legal binding.
Any slander or defamation made against Ethan Thomas Collection on social media is a breach of these terms and conditions which may result in legal action.